How often do you service my property per your Business Policies?
It is our business policy to accommodate your schedule as best as we can. Most of our customers prefer service once a week. We also offer service schedules that include one-time-only, twice a week, and every two weeks. If you are having a special event, let us know and we will schedule around that date or set up an extra visit.
Is there an agreement? How can I cancel / suspend my service?
Yes, there is a month-to-month agreement. For insurance purposes, we need a signed service agreement giving us permission to be on your property. However, if you need to suspend/cancel the service, simply click Contact Us or mail a written notification and we will gladly accommodate you.
How do I pay you?
Upon completion of your initial service call, we require that you pay for your first month of service in advance. We will email you an invoice on the 20th of each month. Payments are due before the 1st of every month. There is a $10 late fee for payments made after the 1st. Accounts not paid by the 5th of the month will not be serviced until the payment is made. We prefer you to pay by check, however, our service workers will accept cash and issue you a receipt.
What are your Hours of Operation? What about Holidays?
Our office hours are Monday through Friday from 9:00am to 5:00pm We do not work on major holidays. When a holiday falls on a regular service day, we will either make-up the service the following day or let you know the holiday schedule via invoice or email. The services will return to their regular schedule the following week.
Do you work through the winter? What happens when there snow / extreme weather conditions?
Yes, we will work in most weather conditions with the exception of heavy rain, snow, or a declared State of Emergency. If there is more than an inch of snow/rain, we will postpone that day’s service until the next business day. Under extreme weather conditions, we will follow up with you the next week, however, you will not be credited for the week prior.
What type of equipment do you use? What do you do with the waste?
For our residential clients, we have a scooper made to hold large quantities of waste. Once we pick up the waste, we double-bag it and place it in your trash receptacle. For a small additional fee, we can remove the waste from your premises. For your protection as well as ours, we clean and disinfect our equipment and work boots after each service. This ensures that we don’t bring or take any parasites or pathogens with us.
Is the Deodorizer / Disinfectant safe for my children / pets?
We use non-toxic and all-natural products to disinfect and deodorize your lawn. Plus, the products are not only safe! They have also received rave reviews about the refreshing scent and amount of pesky bug reduction!
Do you only offer dog services?
Our primary focus is geared towards dogs; however, we service other pets as well. We offer pet sitting and waste removal services for all kinds of animals (dogs, cats, birds, horses, geese, reptiles, etc.)
What are my responsibilities to maintain service?
To better service you, please be mindful of the following:
- Yards and pens must be accessible.
- Grass and leaves should be kept to a minimum to locate the waste.
- Aggressive dogs must be restrained/left indoors on scheduled cleaning days.
- Payments must be made in a timely manner, unless prior arrangements have been made.
- Please direct all questions, problems, concerns, or changes in service directly to the office.
- Yards and pens must be accessible. If we are unable to excess any yard, we will return and service it the following scheduled week, you will still be charged for that visit. If we are on location and we are asked to come back to service a yard at another time that day or another day, you will be charged another service fee.
Should I unlock my gate?
Yes, please have your gate unlocked on your service day. You may also provide us with a key or a combination. Please note, if your gate is locked then your service charge will still be applied.
Can you work with my dog in the yard?
Yes, we can work with your dog in the yard. However, if your dog is not good with strangers, we ask that you restrain or confine the dog for the protection of your pet and our employees. If your dog prevents us from completing our job, then your service charge will still be applied.
Carolina Pooper Scoopers | © 2016